Kakamega Pharmacy Chain: Cut Expired-Stock Losses 70% in One Quarter
Kakamega Pharmacy Chain: Cut Expired-Stock Losses 70% in One Quarter
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💊 Pharmacy · Kakamega
Kakamega Pharmacy Chain: Expired Stock Losses Cut 70% in One Quarter
A 2-branch pharmacy stopped bleeding money to expired stock with FEFO dispensing, batch-level expiry alerts, and NHIF/SHA funder tracking.
−70%
Expired stock losses
2 days → 2 hrs
NHIF reconciliation
0
Manual M-PESA matches
The challenge
A Kakamega pharmacy chain was losing approximately KES 80,000-120,000 per quarter to expired stock — painkillers, antibiotics, supplements that quietly aged out because nobody had a way to see what was about to expire across both branches. NHIF claims were tracked in a separate notebook. M-PESA paybill matching was a daily ritual of comparing till slips to Safaricom statements.
Our approach
- Deployed Mkufunzi POS Pro with full pharmacy module — expiry tracking, batch numbers, FEFO dispensing enforcement.
- Configured WhatsApp alerts at 60, 30, and 7 days before expiry per SKU.
- Set up NHIF/SHA billing as a separate funder category so cash, NHIF, and corporate revenue split cleanly in reports.
- Connected M-PESA STK Push at both pharmacies with auto-reconciliation.
- Configured prescription labels on thermal label printers.
- Trained 4 pharmacists, 1 manager, and 1 owner in a single morning session.
Results delivered
- Expired-stock losses fell by ~70% within the first quarter through near-expiry alerts plus FEFO dispensing.
- NHIF reconciliation time dropped from 2 days per month to under 2 hours.
- M-PESA paybill matching is now automatic — zero manual matching required.
- eTIMS compliance automatic for every prescription and OTC sale.
- Real-time visibility across both branches lets the owner balance stock between them weekly.
eTIMS compliance used to give me headaches. Now every invoice goes to KRA automatically. I focus on growing my business, not paperwork.— Pharmacy Owner, Kakamega
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