Repair Shop & Service Centre POS Kenya
Phone repair shops, electronics workshops, auto garages, and appliance service centres in Kenya share one operational nightmare: jobs sit on the bench for days, customers call for status updates, parts go missing, and somehow the bill at the end is always disputed. Mkufunzi Repair Shop POS replaces the notebook system with a job sheet workflow your team, your customer, and your accountant can all see in real time.
Built for repair and service centres in Kenya
- Digital job sheets — every device or item arrives with a unique job number, photo, reported fault, technician assigned, and estimated cost.
- Customer status portal — customers check job progress via a short link sent to their WhatsApp. No more constant phone calls.
- Parts inventory linked to jobs — every screen, battery, or capacitor used is deducted from stock and added to the bill automatically.
- Estimate → approval → invoice workflow with WhatsApp approval links — customers approve quotes by tapping a link.
- Technician productivity tracking — jobs completed, average turnaround, parts efficiency.
- Warranty management — every job has a warranty period and a flag if the device comes back within it.
- M-PESA payment at handover with eTIMS receipts.
- SMS + WhatsApp alerts at every status change: received, diagnosed, awaiting parts, in repair, ready for pickup.
Specific configurations
- Phone & computer repair — IMEI/serial capture, screen lock pattern fields (with secure storage), parts catalog by phone model.
- Auto garages — vehicle registration, mileage, service history, parts and labour line items, multi-mechanic time tracking.
- Appliance service — home/field service tickets, technician routing, GPS pickup confirmation.
- Electronics workshops — board-level repair tracking, component costing.
Pricing for repair and service centres
Small repair shops can start on Basic at KES 2,500/month. Garages, multi-technician workshops, and any setup that needs eTIMS, parts inventory, or customer portal needs Pro at KES 5,000/month.
Repair Shop POS FAQ
Can customers check their repair status without calling?
Yes. Every job comes with a unique short link sent via WhatsApp — customers tap and see status, technician notes, estimated completion, and current bill.
Can I track parts used per job?
Yes. Parts are linked to jobs at point of use — deducted from stock and added to the invoice automatically. End-of-month parts cost vs revenue is one click away.
Does it handle estimates and customer approvals?
Yes. Send an estimate via WhatsApp; the customer taps Approve or Reject. Approved estimates convert to jobs automatically.
How do I handle warranty returns?
Every job has a configurable warranty window. If the customer returns within it, the system flags the original job and your technician can resolve under warranty without re-billing.
Can technicians clock in/out per job?
Yes. Technicians log time per job, which feeds productivity reports and — if you pay by hour or commission — payroll calculations.
Does it work for home/field service jobs?
Yes. Field technicians use the mobile interface to receive assignments, mark jobs in progress with GPS check-in, capture customer signatures, and take M-PESA payment on site.