Salon & Spa POS Kenya
Salons, barbershops, spas, and wellness centres in Kenya live and die by three things: appointments that show up, staff who feel fairly paid, and clients who come back. Mkufunzi Salon & Spa POS handles all three from a single dashboard — plus M-PESA, eTIMS, and stock for retail products.
Built for beauty and wellness businesses
- Online appointment booking — your clients book themselves through a public link or WhatsApp message. Calendar updates in real time.
- Reminders via WhatsApp — confirm 24 hours before, reduce no-shows by up to 60%.
- Stylist / therapist commissions — percentage per service, flat per appointment, or tiered — calculated automatically.
- Service menu with durations — the system blocks the right time slot so you never double-book a chair or a room.
- Retail stock for hair products, oils, and skincare with point-of-sale upsells (“want to take home the conditioner used today?”).
- Loyalty program — every 10th visit free, or KES X back per KES Y spent. WhatsApp alerts when a client qualifies.
- Membership packages — monthly unlimited haircuts, 10-massage packs, etc.
- Client profile — service history, preferences, allergies, preferred stylist.
- M-PESA STK Push at checkout, eTIMS receipts, daily WhatsApp summary to the owner.
The two metrics that matter for salon owners
Chair utilisation — what percentage of your operating hours are actually booked? Client retention — what percentage of clients come back within 60 days? Both are reported live and the system actively nudges them up: empty slots trigger promo blasts to past clients, and lapsed clients get a we-miss-you WhatsApp with a 10% return discount.
Pricing for salons & spas
Single-location salons and barbershops can start on Basic at KES 2,500/month. Spas, wellness centres, or multi-branch salons need Pro at KES 5,000/month for unlimited users, branches, online booking, and accounting.
Salon & Spa POS FAQ
Can clients book appointments online?
Yes. Your booking page is public, mobile-friendly, and integrates with your existing website or social media bios. Clients pick the service, stylist, and time — the calendar updates instantly.
Does it send WhatsApp appointment reminders?
Yes. Automatic reminders are sent 24 hours and 2 hours before each appointment, with one-tap confirm or reschedule.
How are stylist commissions calculated?
Configurable per stylist and per service. Percentage of service revenue, flat amount per service, tiered (more commission after a threshold), or a mix. The system runs the calculation automatically and feeds it to payroll.
Can I sell retail products alongside services?
Yes. A unified checkout handles services and retail with stock deduction, eTIMS receipts, and split-payment support.
Does it handle memberships or service packages?
Yes. Sell 10-session packs, monthly unlimited memberships, or gift cards. The system tracks remaining uses and renews automatically.
Can two salons in different towns share one system?
Yes. Multi-branch is included on the Pro plan with a single client database — a Bungoma client visiting your Nairobi branch is recognised at checkout.