Custom Information Systems Design & Development in Kenya

Q: Do you handle ongoing maintenance?

Yes u2014 monthly retainers from KES 40,000 cover bug fixes, hosting management, security patches, and minor feature releases. Larger systems get dedicated engineer coverage.

mkufunzi > Services > Custom Information Systems Design & Development in Kenya

Mkufunzi designs and builds custom business information systems for Kenyan organisations — the internal platforms that actually run your business. ERP, CRM, SACCO core banking, hospital information systems (HIS/EMR), NGO management, dispatch and logistics platforms, county and government portals. Built in Kenya, owned by you.

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Where custom systems make sense

Off-the-shelf software is the right answer for most businesses. Custom is the right answer when:

Your workflow is uncommon or proprietary and no off-the-shelf system fits.
Your organisation’s scale or compliance requirements outgrow standard platforms.
You operate across multiple departments, branches, or countries and need a single source of truth.
You want competitive advantage from process automation no competitor can replicate.
You need deep integration with existing systems (M-PESA, KRA eTIMS, banking, custom hardware).

Systems we have built

SACCO core banking platforms — member registration, savings, loans, M-PESA disbursements, dividend calculations, statutory reports.
Hospital information systems (HIS/EMR) — patient records, appointments, lab results, billing, NHIF/SHA integration, pharmacy.
NGO programme management — beneficiary tracking, M&E, donor reporting, financial dashboards, compliance documentation.
Custom ERP systems — sales, inventory, manufacturing, distribution, finance — tailored to industry quirks.
CRM & sales pipeline platforms — lead routing, multi-stage qualification, quotation, contracts, commissions.
Logistics & dispatch dashboards — driver assignment, route optimisation, customer status portal, M-PESA collection.
County & government service portals — e-citizen registration, revenue collection, document workflows.
School & institutional portals — beyond our productised school management system when custom workflows are needed.

Our process

Discovery & spec — 2-4 week workshop series mapping current process, pain points, and success criteria.
Architecture & design — technical design, data model, UI/UX in Figma, written spec.
MVP build — 2-week sprints with demos. You see progress every two weeks, not at the end.
User acceptance testing — your team uses the system in a staging environment before go-live.
Go-live + iterate — phased rollout, training, post-launch support, planned enhancement releases.

Pricing tiers

MVP — from KES 450,000. Single workflow, 5-8 screens, 1 main integration, web only. 8-16 weeks.
Mid-complexity — from KES 1,500,000. Multi-role, multi-module, M-PESA/eTIMS, reporting dashboards, mobile-responsive. 4-8 months.
Enterprise platform — from KES 5,000,000. Multi-tenant, microservices, mobile app, advanced security, phased over 6-24 months.
Maintenance retainer — from KES 40,000/month. Bug fixes, hosting, security, minor features.

Frequently asked questions

How is this different from your web or mobile app development?

Web/app development typically builds front-end products for end users. Custom Information Systems are internal business platforms — ERP, CRM, SACCO core, hospital EMR, NGO management — that run the business itself, often with admin portals, multi-role access, complex workflows, and data security requirements.

What does a custom system cost in Kenya?

MVP scope: KES 450,000-1,200,000. Mid-complexity systems (multi-user, M-PESA, reporting): KES 1,500,000-4,000,000. Enterprise platforms: KES 5,000,000+ delivered in phases.

How long does development take?

MVP: 8-16 weeks. Mid-complexity: 4-8 months. Enterprise: phased delivery over 6-24 months with quarterly releases.

Do we own the code?

Yes. Source code, repository access, deployment credentials, and documentation are transferred to you at handover. You can take it to another developer at any point.

Do you handle ongoing maintenance?

Yes — monthly retainers from KES 40,000 cover bug fixes, hosting management, security patches, and minor feature releases. Larger systems get dedicated engineer coverage.

What technologies do you build on?

Laravel + PHP, Node.js + TypeScript, Vue/React for front-ends, MySQL/PostgreSQL databases, Linux hosting. Mobile: Flutter or React Native paired with the same backend.

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