The challenge

A growing Bungoma supermarket chain was running three branches on a mix of manual notebooks, an aging single-branch ETR till, and 2-hour nightly cash reconciliation per branch. Stock variance averaged 7–9% per quarter — the kind of number every retailer assumes is normal until they actually measure it. The owner had no real-time view across branches. M-PESA reconciliation alone cost 90 minutes per branch daily.

Our approach

• Deployed Mkufunzi POS Pro across all three branches in 5 days, including barcode catalogue migration from supplier price lists.
• Configured eTIMS pairing so every receipt submits to KRA automatically.
• Connected M-PESA STK Push at each till with auto-reconciliation — cashier hits a button, customer pays, receipt prints, sale closes.
• Set up multi-branch stock transfers with full audit trail.
• Trained 11 cashiers, 3 branch managers, and the owner on a single Saturday afternoon.
• Configured WhatsApp daily-summary sent to the owner at close every evening.

Results delivered

• Stock variance dropped from 8% to under 2% within the first quarter — saving the equivalent of one full-time cashier’s annual salary.
• End-of-day reconciliation fell from 90 minutes to under 10 minutes per branch.
• Owner sees real-time consolidated sales on their phone instead of waiting for branch managers to call.
• eTIMS compliance automatic — zero KRA penalty notices in 6 months since deployment.
• Two new branches opened in the following year because the owner trusts the numbers enough to expand.