ICT Support & Managed IT Services in Kenya

Mkufunzi provides managed IT support and ICT services to Kenyan businesses, schools, hospitals, NGOs, and county government. Helpdesk, networks, servers, security, backup, hardware supply, and emergency response — from a Kenyan team that answers WhatsApp at 8pm on a Saturday.

What we cover

• Helpdesk & user support — ticketed, SLA-backed, remote and onsite.
• Networks & Wi-Fi — design, install, secure, monitor.
• Servers & cloud — Windows Server, Linux, Microsoft 365, Google Workspace, AWS, Azure.
• Backup & disaster recovery — automated daily backups, restore drills.
• Security — endpoint protection, firewalls, Wordfence, 2FA, security audits.
• Hardware supply — laptops, printers, networking, POS hardware.
• Email & Microsoft 365 / Google Workspace — setup, migration, training.
• Surveillance — IP cameras, NVR, remote viewing.

Retainer plans

• Starter — from KES 15,000/month. Up to 10 users, helpdesk + monitoring, response within 4 hours.
• Business — from KES 35,000/month. Up to 50 users, full management, 1-hour response, monthly review.
• Enterprise — from KES 120,000/month. Dedicated engineer, 24/7 coverage, custom SLAs.

FAQ

What does managed IT cost in Kenya?

Small business retainers from KES 15,000/month (up to 10 users); mid-sized KES 35,000-80,000/month (10-50 users); enterprise from KES 120,000/month.

Do you provide onsite support outside Nairobi?

Yes. Onsite Bungoma, Kakamega, Kitale, Webuye, Chwele, Eldoret, Kisumu, and Nairobi. Other towns: remote-first via TeamViewer/AnyDesk, onsite by arrangement.

Do you handle networks, Wi-Fi, and servers?

Yes. Office network design, structured cabling, Wi-Fi mesh, firewalls (FortiGate, MikroTik, pfSense), server setup (on-premise and cloud), backup, monitoring.

Can you supply hardware too?

Yes. Laptops, desktops, printers, scanners, networking gear, POS hardware, surveillance — from authorised partners with manufacturer warranty.

How fast is your response time?

Standard retainer SLA: 1-hour response, 4-hour onsite for critical issues during business hours. Premium 24/7 retainers available.

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