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Privacy Policy

mkufunzi > Privacy Policy

Effective Date: May 22, 2026

Welcome to Mkufunzi.com, a digital learning, marketplace, media, and technology platform operated by entity[“company”,”Mkufunzi ICT Solutions Limited”,”Kenya”]. Your privacy matters to us, and we are committed to protecting your personal information with transparency, integrity, and care.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use Mkufunzi.com and any related services, applications, digital products, learning platforms, media services, marketplaces, and communication channels operated by Mkufunzi ICT Solutions Limited.

By using our services, you agree to the practices described in this Privacy Policy.

1. About Us

Mkufunzi.com is an online platform providing educational content, e-learning services, digital marketplaces, media and broadcast solutions, online communities, training services, business solutions, and related technology services.

Company Information

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you register, subscribe, purchase services, enroll in courses, contact us, or participate in our platform, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Business or organization details
  • Username and password
  • Profile photos
  • Identification details where legally required
  • Payment transaction references

B. Learning and Account Information

We may collect:

  • Courses enrolled in
  • Learning progress and assessments
  • Certificates earned
  • Uploaded assignments or documents
  • Communication between students and instructors

C. Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Access times and dates
  • Pages visited and interactions
  • Cookies and analytics data

D. Marketplace and Transaction Data

For purchases and sales conducted through our platform, we may collect:

  • Product orders
  • Invoices and receipts
  • Delivery information
  • Payment confirmations
  • Transaction histories

3. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Deliver courses and digital services
  • Process payments and subscriptions
  • Improve platform functionality and user experience
  • Communicate updates, notices, and support information
  • Personalize content and recommendations
  • Prevent fraud, abuse, and unauthorized access
  • Comply with legal and regulatory obligations
  • Generate certificates and academic records
  • Facilitate marketplace transactions
  • Provide customer and technical support

4. Cookies and Tracking Technologies

Mkufunzi.com uses cookies and similar technologies to:

  • Remember user preferences
  • Maintain secure sessions
  • Analyze traffic and user engagement
  • Improve website performance
  • Personalize content and advertisements

Users may disable cookies through browser settings, although some features may not function properly.

5. Sharing and Disclosure of Information

We do not sell personal information.

However, we may share information with:

  • Payment processors and financial institutions
  • Hosting providers and technology partners
  • Instructors, trainers, or institutions where necessary
  • Government agencies or regulators when legally required
  • Service providers assisting in operations, analytics, communication, or security
  • Law enforcement agencies where required by law

All third parties handling personal data are expected to maintain appropriate confidentiality and security measures.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Despite our efforts, no internet-based system can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When data is no longer needed, we may securely delete or anonymize it.

8. Your Rights

Depending on applicable laws, including the Kenya Data Protection Act, 2019, users may have the right to:

  • Access their personal data
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Object to certain processing activities
  • Withdraw consent where processing relies on consent
  • Request restriction of processing
  • Request data portability where applicable

Requests may be submitted through our official support contacts.

9. Children’s Privacy

Some services on Mkufunzi.com may be used by students under the age of 18 under the supervision of parents, guardians, schools, or authorized institutions.

We encourage parents and guardians to monitor children’s online activities and educational participation.

10. Third-Party Services and Links

Our platform may contain links to third-party websites, applications, payment gateways, videos, or services.

We are not responsible for the privacy practices, content, or policies of third-party services.

Users are encouraged to review the policies of external services before using them.

11. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction through cloud hosting providers, payment systems, or technology partners.

Where such transfers occur, we aim to ensure appropriate safeguards are implemented.

12. Marketing Communications

We may send newsletters, educational updates, promotional messages, and platform announcements.

Users may opt out of non-essential marketing communications at any time using unsubscribe options or by contacting support.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised policy.

14. Contact Information

For questions, complaints, or requests regarding privacy and data protection, contact:

Mkufunzi ICT Solutions Limited